Apr 30, 2014

Taking A Look At Business Telephone Systems

By Essie Osborn


Phone systems provide voice communication and are critical to the success of any business model. Employees need a safe and secure way to communicate business elements with prospective clients, business processes, and customers. There are a large variety of phone systems that can provide a large number of competitive advantages for a company. No matter what type of company a person runs in Vancouver, BC, the importance of integrating business telephone systems cannot be denied.

If you use a dedicated phone structure, your employees can share the resources available for voice communication. For instance, a quality structure would let your employees transfer calls to each other. Contrary to walking from office to office for phone transfers, a quality model would let workers connect phone calls with the push of a button. Your employees would increase their productivity as well as company efficiency.

Small establishments can benefit from the lower costs of an integrated system because communications can be quite costly if the right system is not chosen. Individual phones bring in individual costs, have a solid integrated system would simplify invoices. It makes it easier for accountants to review the cost-versus-benefit on the monthly charges incurred, as well as identify any calling patterns that are causing problems in company budgets. An example of problematic calling patterns would be an employee making personal phone calls on company budget.

Most integrated phone structures let an agency scale its model according to its needs. For instance, an agency starts off with a smallish system to control costs, but the agency is growing and needs to expand its model, scalability would be simplified. Most structures offered allow an agency to pick and choose as well as remove any features they want with little to zero costs.

Dedicated structures provide numerous features that let managers manage agency specific needs. Modern structures provide voicemail, caller id, and forwarding. Small agencies would benefit from these benefits. The ability for an agency to forward open calls to pager or cell phone is paramount, especially for workers on the go.

There are so many different types of communication structures; it can be difficult to choose the right one. Purchasing the right system is a critical stage of any company process. The communication structure that a company chooses needs to fit the needs of its processes. The things that a company should consider before purchasing a phone structure; costs, size of the company, forecasts of growth, and features.

Private Branch Exchange, also known as PBX, is a structure that suits companies with more than 40 employees. A PBX structure lets a corporation or enterprise integrate their computers, modems, fax machines, and internal phone extensions. Other features that may be offered are call waiting, phone conferencing, auto ring-back, auto dial, and transfers. This is a system ideal for corporations that intend to grow.

Key systems are also used by enterprises, and most of them are less expensive than PBX structures. The drawback is that they may offer less features. For small agencies in Vancouver, BC, a KSU-Less system may be ideal. There are many types of phone systems available, and the technology continues to improve, an agency should always exercise due-diligence when browsing the various phone models available.




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