Information technology, or IT, plays a major role in the operation of many businesses today. This term refers to application of computers and telecommunications equipment in order to manipulate, transmit, store and retrieve data. IT service management, or ITSM, refers to implementation and management of IT services. A company that offers ITSM services may provide the right solutions to help a business run effectively.
This is associated with frameworks and methodologies of process improvement. These are implemented in order to provide framework so that IT tasks and interactions of the IT staff with business customers and users can be structured. The process, in a larger respect, overlaps with IT portfolio management and business service management. This is particularly fact with IT planning and financial control.
Often times the ITSM is not involved with development of technology. Instead, it is focused on operational issues and back office, which both might be considered operations architecture. Therefore, ITSM is typically recognized as being analogous with enterprise resource planning or ERP for IT.
ITSM is known for its similarity to management information systems, but it has a different viewpoint. It is considered introspective rather than facing outward and being more academic like MIS. Essentially, it involves IT considering IT delivery to a business and not the information that a business needs. There are multiple frameworks and authors that contribute to this discipline. Furthermore, numerous proprietary approaches can be taken.
This largely exists for alignment of delivery when it comes to IT services needed by an enterprise. There is also emphasis placed on benefits to customers. This includes a paradigm change from the act of managing IT as various components to concentrating on delivery of services through various models of process.
There are different indicators that are assessed during audits for ITSM. Value and growth is checked by tracking growth of revenue against investment and utilization. Budget adherence is analyzed, as well as risk impact. Communication effectiveness is another important indicator that involves assessing customer feedback, awareness and satisfaction.
This is associated with frameworks and methodologies of process improvement. These are implemented in order to provide framework so that IT tasks and interactions of the IT staff with business customers and users can be structured. The process, in a larger respect, overlaps with IT portfolio management and business service management. This is particularly fact with IT planning and financial control.
Often times the ITSM is not involved with development of technology. Instead, it is focused on operational issues and back office, which both might be considered operations architecture. Therefore, ITSM is typically recognized as being analogous with enterprise resource planning or ERP for IT.
ITSM is known for its similarity to management information systems, but it has a different viewpoint. It is considered introspective rather than facing outward and being more academic like MIS. Essentially, it involves IT considering IT delivery to a business and not the information that a business needs. There are multiple frameworks and authors that contribute to this discipline. Furthermore, numerous proprietary approaches can be taken.
This largely exists for alignment of delivery when it comes to IT services needed by an enterprise. There is also emphasis placed on benefits to customers. This includes a paradigm change from the act of managing IT as various components to concentrating on delivery of services through various models of process.
There are different indicators that are assessed during audits for ITSM. Value and growth is checked by tracking growth of revenue against investment and utilization. Budget adherence is analyzed, as well as risk impact. Communication effectiveness is another important indicator that involves assessing customer feedback, awareness and satisfaction.
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