Jan 18, 2019

With VoIP Phone Systems Boston Businesses Offer Their Clients Superior Service

By Michelle Stone


The modern business environment is incredibly demanding. Opportunities appear and disappear in an instant, consumers demand immediate attention and only those with superior information and communication capabilities can hope to survive. Because the business world is so flexible and fluid, those representing the interests of their companies need to be mobile too. Operations are no longer directed from a remote, central location. With VoIP phone systems Boston companies can easily deal with all these demands.

At first internet based communication was not really all that popular. This is because one can only communicate if access to the internet is possible. This was not the case in previous years and where there was access, it was often unreliable. Today, internet access is available in even the remotest regions of the world and the popularity of internet based communication has soared above all expectations.

Many companies first become interested in an internet based system due to the savings it promises. These savings are very real and some new users have seen their previous telephone bills cut in half. Companies with large payrolls and numerous locations can truly save very significant amounts of cash, a very welcome bonus in times when the economy is unpredictable and cost savings are of paramount importance.

Cheaper telephone calls are not the only savings enjoyed by users of an internet system. It does not require the installation of hardware at every location and no operator is necessary. This means that the cost of maintenance is much lower than is the case with switchboard exchanges. An internet system is installed centrally and it is hosted by the service provider. This means that users have almost no maintenance costs.

Maybe the biggest disadvantage of a switchboard system is the fact that employees were chained to their work stations. They can only make calls and receive calls when they are there physically. This means that the very moment they leave their desks, they are not in touch any longer. With an internet based system, users are freed. They can communicate anywhere and at any time, not at all restricted in any way.

Internet users also love the idea that they can use any device to communicate, as long as it can access the internet. They are not restricted to the use of a specific device either because all their account information is stored in the cloud, instantly accessible when they log into the system. If one forgot a smart device at the office, for example, it does not matter. Even a borrowed device will do.

Modern communication is much more than the ability to talk to another person and this is all that older telecommunication systems allowed. Internet based systems offer many different communication options. Users can send pictures, documents and files to other users, they can send emails to faxes and they can speak to people face to face with high definition video. These benefits completely overshadow the features offered by switchboards.

There can be little doubt that the future of communications lies in internet based systems. They are affordable, flexible, reliable and they offer numerous benefits that enhance productivity. It is not surprising that switchboards are already seen as antique.




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