Jan 5, 2016

The Importance Of Unified Communications

By Stephen Thomas


It definitely goes without saying that a large number of businesses rely on communication equipment to maintain relations with their customers. However, many businesses still rely on unreliable types of communication gear. In most cases, traditional telephones fall in this category. With unified communications, businesses can experience a complete turnaround in the aspect of customer engagement and communication in general.

Generally, unification or convergence is the process of combining various types of communication data in one dedicated channel. Technically, one can easily transmit video, data and voice signals at a go. One admirable factor in integration is the low operational costs as compared to other techniques. Instead of laying down infrastructure to support various media, an organization can dedicate its resources to creating a single reliable integrated service channel.

By integrating popular services like text, email, voice and fax messaging, users can get some much needed convenience. This in turn ensures that the concerned companies get the most out of their employees. The mode of transmission involved in integrated technology is usually referred to as full duplex. What this basically means is that the devices in use have the capacity to send messages and receive them simultaneously. To a great extent, this reduces waiting time, a common occurrence in conventional communication.

It is not uncommon to find a service provider offering voice mail packages. A company may opt to rent some storage space for its voice data, albeit depending on the package chosen. Technically, a message stored in a virtual location can be easily accessed by going online and signing into a registered account.

There are a plethora of advantages that come with making use of converged communication. One important aspect is the fact that employees are not limited by physical boundaries. They can work from wherever they are. However, there are downsides to it just as is the case with modern day technology. One notable downside is the potential loss of information, usually to unintended recipients.

In order to tackle this possibility, business owners should make sure they hire qualified individuals as network administrators. Apart from ensuring network availability, network administrators ought to limit access to systems and information to intended recipients. This goes a long way in maintaining accountability. Furthermore, it becomes a whole lot easier to track security breaches to the source. These days, most companies require their staff members to authenticate themselves during all correspondence.

For any corporate organization, every fruitful conversation is greatly dependent on reliable and uninterrupted communication. Year in year out, the world has witnessed incredible change in the telecommunications industry. Time and time again, new concepts come up. Today, a lot comes into play during communication. For instance, one may need to send a document that may not be readable in a cell phone.

This brings integrated technology to light. With mechanisms to support instant messaging, shared desktops, ERP, CRM and video conferencing, companies can soar to heights that were only dreamed of in the not so distant past. Before settling on specific service providers for their communication needs, businesses should give reliability top priority. In so doing, they ensure the aspect of quality is not compromised.




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