Jan 27, 2014

How Small Business Voip Phone Systems Can Help Increase Productivity

By Judy Sullivan


Micro and medium enterprises are finding it increasingly difficult to survive in the stormy waters of international economic crises. They do not have access to the vast resources that can help large corporations to weather difficult times. It is therefore vital to cut cost while maintaining high levels of customer service simultaneously. One way in which to achieve this aim is to switch over to voice over internet systems. Small business VoIP phone systems are highly efficient and they save money.

The growing wave of companies that move towards internet based communication is based on many sound reasons. Effective telecommunications is vital for success and no company can afford to alienate clients simply because the communication system is poor. Internet based communication provide companies with sophisticated communication technology that is simply light years ahead of a traditional PBX. The best of all is the fact that it is much cheaper than traditional systems.

Users love the fact that internet based communication can be scaled to fit the needs of the company exactly. One central system is installed and from there new users, sites, branches and departments ca be added or removed as the needs of the company changes. The central system can serve multiple sites, even if they are geographically removed from each other.

Clients of internet based communication marvel about the flexibility that they have. The actual location of any user has no impact upon his ability to make or receive calls. They can employ different devices, such as smart phones or tablets to access the system. This means that nobody ever needs to be out of touch and there are no reasons why important calls will be lost.

The biggest benefit cited by users of internet based communication is the savings that they achieve. Experts agree that savings of between twenty five and fifty per cent is realistic. Further savings are achieved because the system is centrally managed. There is therefore no need for telephone operators at each branch or department and there is no need to pay for multiple installations.

Another major benefit of this technology is that, because there is only one central system, maintenance becomes easy and cheap. A traditional PABX requires constant attention from expensive technicians. Internet communication is hosted on the hardware of the service provider and clients therefore do not have to pay for continuous maintenance. In addition, clients always enjoy the benefits of the latest upgrades.

Users of this technology still have access to all the traditional features such as voice mail, call holding and conference call facilities offered by traditional PBX systems but they also benefit from many other innovative features. Fax to email, voice to email and call forwarding to any branch or user, regardless of physical location are just a few of these productivity enhancing features. Users can also generate a variety of management reports.

There can be no doubt that small business VoIP phone systems can save companies money while helping to increase productivity. These systems can be a valuable tool in becoming more competitive. One of the main reasons this is so is that employees can afford to become more mobile and they can therefore offer their clients better service.




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