Dec 11, 2017

Why More Businesses Are Now Choosing Hosted VoIP When Shopping For Telecommunications Solutions

By Nancy Edwards


For years, only the largest of businesses could enjoy the convenience of having a fully-featured phone system. Thanks to technological advancements, however, such solutions are now within reach for small and medium-sized companies. In particular, the emergence of hosted VoIP as a telecommunications solutions has greatly speeded up this process, opening up a handful of benefits as a result.

There's a lot of money that goes into acquiring and managing an enterprise phone system, but this will be the least of your worries when you opt for a hosted VoIP service. For starters, you get to save on the huge capital investment required when getting a premise-based system. Your provider will also be taking care of (almost) all maintenance costs, leaving the monthly subscription charge as your sole recurring expense.

Hosted phone systems are particularly well-suited for businesses that have lots of field workers. Because the service isn't tied to a physical location, one can add new lines without having to subscribe for an additional plan. Depending on the provider, employees can also answer incoming calls on the same line they use in their offices. This makes it easier to stay in touch with customers and colleagues from wherever.

A growing company needs its telephone service to expand in tandem with the rate of growth. This is easier said than done with a conventional setup, but flexibility is one of the key strengths of hosted solutions. Since most plans charge users on a per-channel basis, one has the freedom add, remove and reassign channels as they please.

Even after you've found the ideal VoIP solution you still need to go through the fine print in the vendor's contract before signing up. The telecommunications industry has for long been associated with the practice of hitting clients with additional charges on top of regular subscription fees. This is why experts advise consumers to thoroughly investigate any products they're considering, and the same applies for your case.

Even the most advanced telephone system will experience issues from time to time, and these need to be fixed quickly to prevent costly downtime. For this reason, it would be prudent to choose a VoIP package that includes extended technical support, besides reviewing your vendor's experience in this area. Evaluating your current and future needs will also steer you towards a service provider with the ability to serve them adequately.

Because no 2 businesses can be identical, you want to purchase a hosted VoIP system that you could easily customize to make your own. This isn't necessarily a must-have feature, but it's something you should think about, particularly if your business has specific communications needs. Not all vendors will disclose how customizable their products are when advertising, so remember to make this clear up-front when shopping.

When it comes time to upgrade your aging telephone service, you need to think carefully about the route you're going to take. A premise-based system might be more familiar, but it doesn't make sense getting one when there's a cheaper, more flexible solution within reach. Why not choose a hosted VoIP solution that will make communications easier and cheaper in the long run?




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