Nov 7, 2017

With VOIP Systems Philadelphia Organizations Enjoy A Competitive Advantage

By Janet Miller


To conduct business in the fierce, modern global environment requires innovation and advanced technology. Modern consumers are spoilt for choice and if they are unhappy they move to another supplier or service provider. Effective communication is still one of the most important weapons in the arsenal of any company that is serious about fostering client loyalty. With VOIP systems Philadelphia businesses never have to worry about missing a vital call and the business it may have meant.

When internet based communications were first introduced they were hampered by the requirement that users must be able to access the internet. In those days internet access was not available everywhere. The situation has changed, however, and there is hardly anywhere from where the internet cannot be accessed. This has caused internet based communication to soar in popularity. They simply offer users features and possibilities never before available.

One of the main initial attractions of internet communications is the fact that they offer very significant savings on the communications bill of almost all organizations. In fact, some companies have reported savings as high as fifty percent of their previous bills. This is only the tip of the iceberg, however because these savings do not include the increase in profits and customer satisfaction levels brought about by superior communications capabilities.

Older PABX systems had one very serious flaw. Users could only make or receive calls if they were physically present at their desks. If they were at another location they could not be reached. Callers then had to leave a message and this, in turn, caused delays that often harmed the business. An internet system effortlessly overcome this problem. Users can access the system from anywhere. They can always be reached, as long as they are in areas where they can access the internet.

Internet system users also love the fact that they can use a variety of devices to access the system. Any device that allows internet access can be used, such as smart phones, laptop computers and tablets. User accounts are constantly and automatically synchronised. This means that users can use any device to access the system and the full extent of his account will at all times be available to him.

Internet communication offer all the features previously available through PABX systems, such as voice mail, conference calling and call waiting. However, internet communication offers many other useful features such as voice to email, voice to fax and even video conferencing. These features allow users to be more productive and to respond to enquiries in the most suitable manner possible.

Switching to an internet based system means one single central installation only. This means that there is absolutely no need to employ operators at every site or branch. The system is hosted by the service provider. Clients quickly find out that they save a fortune on maintenance and salaries and that they always have access to the very latest features offered by the system.

Experts agree that internet based communication is the wave of the future. Even individual consumers are using applications that allow them to communicate over the internet. Moreover, continued research and development will most probably result in even more effective systems that offer even more features.




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