Sep 10, 2015

Functions Of Sewer Billing Software

By Daphne Bowen


A service bill is the amount expected to be paid by a home for electricity, gas, water and sewerage services each month. These bills tend to vary with the usage of the customer. The profits accruing from public utilities are regulated thereby putting a limitation on the amount they can charge the public for their services. A sewer billing software is used by many utility companies to bill their clients and collect revenues. The system is automated and enables the companies to run more efficiently. There are also reduced costs associated to adopting an automated paying system.

Adopting the appropriate paying technique for a service company is beneficial to the customers and to the company itself. The company benefits from the detailed information of their meters and a full history of those meter readings of their clients. This means that the data on all their customers is readily available when required. This increases the efficiency of operations in the company.

Transitioning from manual sewer billing to electronic billing will result to added advantages to the customer and the utility itself. The citizens are empowered with access to their accounts every minute of the day. They can also get reminders and alerts on when their payments are due. The customers are provided with a wide range of options of paying for the services.

Adopting an automated system means that the customers will be billed accurately because of those already eliminated human error. The bills will also be sent on time. The software also provides an online platform where customers can view important information from their portals. Therefore, the volumes of calls from customers to the call center also reduce because most of their concerns can be addressed from their customer portals. Customer satisfaction is improved.

An automated system can create invoices. It provides the option of batch invoicing whereby several invoices are emailed or printed at a time. The system also enables the sewer company to have differential pricing. The company can set different rates for different customers maybe depending on whether commercial or residential.

Customer management is improved when an automated system is adopted. Most of those complaints put forth by the customers can be solved through the online portals. The customers can also get vital information concerning the services. Customer satisfaction is greatly improved. Compliance is improved on the side of the customers. There are reduced late payments because there are constant notices and alerts.

Evidently, an automated system for invoicing clients is suitable for saving company money and also enabling it to run smoothly and more efficiently. This software saves the workers hours of manually transferring data. Human errors in accounting are also greatly reduced because the invoicing is automated.

Adopting an automated system allows the company to allow all payment options for their bills. The customers can pay online by use of their credit cards, cash, debit cards and electronic check. Repetitive internal tasks can be automated. This reduces the workload of employees and saves time. They get more time to concentrate on other demanding tasks of the day. The software allows the company to be flexible in event of changes in the processes involved in service provision.

The sewer invoicing program is ideal as it provides the customers with a descriptive bill of their usage of the services. The utility company is able to send the electronic bills to their customers via emails. The company reduces costs by minimizing their postage costs.




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