When is free something other than free? When HP dangles a free Nook offer, notes The Consumerist.
Returned Nook makes nothing free
The Consumerist tells the tale of Brian, a consumer who was in the industry for an HP laptop. He purchased an Ultrabook as part of a Cyber Monday promotion that integrated a totally free Nook e-reader. Every little thing was fine until Brian decided the Ultrabook wasn't precisely what he was looking for. When he went to return the computer, Brian was actually charged $99 plus tax out of the return funds from the laptop. It was the price of the Nook, which HP wouldn't take back.
Issue seen all over
Brian is not the first consumer to see this type of problem. The customer does not get charged $99 when buying the computer though HP claimed that this is the way orders are processed. The "free Nook" was really the expense of a Nook and tax. Never believe the promotions you see.
The consumer cannot get back the $106 they were charged for the promotion, and the business will not take back the free nook. An HP source said that the business will not take back the Nook or give a $106 refund for the system.
Not necessarily as free as you may think
HPs fine print explained that the Nook was priced with the laptop meaning it is not really free at all. The customer had to pay for it based on the terms of the transaction.
The "free Nook" sting is still there and makes many people angry since it cannot be returned, though it could be sold at the consumer's discretion.
Returned Nook makes nothing free
The Consumerist tells the tale of Brian, a consumer who was in the industry for an HP laptop. He purchased an Ultrabook as part of a Cyber Monday promotion that integrated a totally free Nook e-reader. Every little thing was fine until Brian decided the Ultrabook wasn't precisely what he was looking for. When he went to return the computer, Brian was actually charged $99 plus tax out of the return funds from the laptop. It was the price of the Nook, which HP wouldn't take back.
Issue seen all over
Brian is not the first consumer to see this type of problem. The customer does not get charged $99 when buying the computer though HP claimed that this is the way orders are processed. The "free Nook" was really the expense of a Nook and tax. Never believe the promotions you see.
The consumer cannot get back the $106 they were charged for the promotion, and the business will not take back the free nook. An HP source said that the business will not take back the Nook or give a $106 refund for the system.
Not necessarily as free as you may think
HPs fine print explained that the Nook was priced with the laptop meaning it is not really free at all. The customer had to pay for it based on the terms of the transaction.
The "free Nook" sting is still there and makes many people angry since it cannot be returned, though it could be sold at the consumer's discretion.
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