Mar 2, 2015

Why Voip Business Telephone Systems Are Becoming More Popular

By Earlene McGee


The internet must surely be the biggest trading platform the world has ever seen. Even better, it allows even very small companies and entrepreneurs to compete across borders. However, modern business is characterised by very merciless competition. Only those that can satisfy the increasingly sophisticated demands of consumers can hope to prosper. Highly efficient business telephone systems such as is now commonly used by Vancouver BC businesses, are crucial to on line success.

Telecommunications service providers have come a long way since those primitive days when it required an operator to establish a connection between exchanges. Modern PABX installations offer efficient communication. They can manage a large number of extensions and they offer users a wide variety of useful features such as call holding and voice mail. Many of these features have now become minimum requirements by those installing new exchanges.

Some communication experts are of the opinion that the PABX has reached the end of its useful life. Its most important drawbacks is the fact that users have to be at a specific location and within reach of a specific instrument if they wish to receive and make calls. This is a serious drawback because it limits the ability of employees to be where they are most needed and useful.

PABX installations are costly. Large companies spend many thousands for separate installations at every one of their sites and at every regional office or shop. Maintaining multiple installations are also costly. Of course, the more installations there are the bigger the chance for breakdowns too. Then there is also the need to employ an operator at every installation. This all adds up to a very hefty communications bill.

VoIP service providers say that their solutions overcome all the drawbacks of PABX and that they offer features previously undreamed of. VoIP uses the internet as a communications platform and can therefore be used anywhere as long as there is access to the internet. The platform is hosted by the service provider, which means that the client always has access to the latest upgrades and features. Only one installation is required, regardless of how many remote sites the client have.

One of the biggest attractions of VoIP installations is the significant cost savings that can be achieved. Because there is only one single central installation, money can be saved on maintenance and capital outlay. Further savings are achieved because there is no longer any need to employ operators at each installation. It is even possible to access the network by using smart phones, tablets and laptop computers.

VoIP has also proven that it can help companies to improve productivity and to increase their levels of customer satisfaction. This is because users are never out of reach, regardless of where they find themselves geographically. Calls can be forwarded to remote sites, helping to ensure that a caller will be assisted with a single call.

VoIP will no doubt continue to make inroads against traditional communication systems. It offers superior features and it is cheaper. It may be possible for this service to become the standard communication method of the future.




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