Since its introduction, internet based communication systems have exponentially increased in popularity. These systems offer much more than a mere telephone communication capacity. They offer many valuable management tools that can help to enhance productivity. They provide users of the system the ability to provide better service than before. Best of all, they are extremely affordable and even small businesses can afford this sophisticated technology.
Companies normally move to internet based systems because they want to save on their communication bills. Indeed, some companies have even reported savings as high as fifty per cent of their previous bills but this is just the tip of the savings iceberg. Savings are also achieved through increased productivity, which leads to better profit margins and higher levels of client satisfaction.
Surveys have shown that the one single biggest drawback of older PABX system is the necessity for users to be in their offices in order to use the communications system. Employees could therefore not tend to important matters away from their desks if they expected an important call. Internet systems overcome this problem. Users can make and receive calls regardless of where they are physically. This means that they are better able to multi task and tend to more than one matter at a time.
Employees are particularly pleased with the fact that they can use the device of their choice to access the system. They can even use more than one device, including smart phones, laptops and tablets. What is more, the software managing the system will make sure that the communication records of all users are continually updated on all his devices. These records can therefore be accessed and manipulated with whatever device is available.
Internet systems provide all the features that traditional PABX users got accustomed to, but offer many other, more advanced features. Apart from the usual call forwarding and voice mail facilities, users also have access to fax to email, voice to email and conferencing facilities. It is even possible to transfer calls to a user at a site geographically far removed from the locality where the call is first answered.
There are even more benefits to be enjoyed and more savings to achieve. Traditional systems required a separate installation at every location and an operator had to be hired for each of those installations. Voice over internet protocol requires just one installation, cutting the cost of additional employees and the cost of system maintenance. The service provider hosts the software used for managing the system.
Every indicator points towards a future where internet systems will be the only way in which businesses and even individuals will communicate. These systems are cost effective, reliable and extremely versatile. It seems that the future has already arrived.
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